i-BPO is a global BPO group built through acquisition. We bring together established domestic operators under a unified operating model, shared governance framework, and consistent service philosophy
Our approach combines experienced people, operational discipline, and intelligent technology to deliver reliable outcomes for enterprise clients
i-BPO operates across multiple geographies, balancing cost efficiency, talent availability, language capability, and time-zone coverage
Our model delivers global scale while maintaining strong local leadership and cultural alignment in every region
The framework behind consistent global delivery
i-BPO has a clearly defined international growth strategy focused on the acquisition and integration of high-performing domestic BPO operators
Our objective is to build a highly disciplined, well-governed, partnership-oriented global operation of 20,000 people
Technology-led oversight and insights that strengthen operational control, efficiency, and accountability across the i-BPO platform
Need a Custom Project Plan Contact Us
A proven institutional foundation, providing long-term stability, disciplined governance, and access to shared platforms and expertise. Clients benefit from a delivery model designed for continuity, scalability, and consistent service quality across geographies and operational complexity
A unified governance model ensuring accountability, compliance, and consistent delivery across all regions, service lines, and operating entities
Shared operating standards, processes, and controls that enable rapid integration, scalability, and predictable performance across all client engagements
Robust performance measurement, reporting, and continuous improvement frameworks designed to protect service quality and operational outcomes
Intelligent tools, workflows, and leadership support that empower local teams while maintaining enterprise-level consistency and control
A partnership-led engagement approach focused on long-term value, transparency, and shared accountability rather than transactional outsourcing
Strong controls for regulated and high-risk environments, supported by experienced leadership, compliance discipline, and structured oversight
Flexible delivery structures that support both high-volume efficiency and complex, high-value operations, without compromising governance or quality
Multi-region delivery with strong local leadership, providing cost efficiency, talent depth, language capability, and time-zone coverage
i-BPO applies intelligent tools and shared platforms to support operational oversight, performance management, and informed decision-making. Our approach enhances control and transparency while empowering local teams to deliver reliably within a disciplined global framework
i-BPO is trusted by organisations worldwide for its disciplined delivery, transparent governance, and partnership-led approach. Our global platform is built to support long-term client relationships, consistent performance, and reliable outcomes across regions and service lines.
1
We begin by understanding your operational objectives, complexity, and risk environment. Together, we define a clear outsourcing strategy aligned with governance, performance expectations, and long-term outcomes
2
Our teams design a tailored operating model covering processes, controls, reporting structures, and regional delivery—ensuring alignment with your business, compliance needs, and service goals
3
We implement the agreed model through disciplined onboarding, process standardisation, technology enablement, and leadership oversight to ensure stability and performance from day one
4
Operations transition into steady-state delivery with continuous monitoring, performance management, and improvement—ensuring consistent, accountable outcomes at scale
$
33
$
26
/Month
$
58
/Month
$
120
/Month
i-BPO works with mid-market and enterprise organisations that require scalable, reliable, and well-governed business process outsourcing. We support clients operating across multiple regions, service lines, and levels of operational complexity.
Unlike traditional BPO vendors, i-BPO operates as a single, accountable partner built through the acquisition of proven domestic operators. Our model prioritises disciplined governance, consistent delivery standards, and long-term partnerships - rather than fragmented, multi-vendor outsourcing.
i-BPO operates across multiple global regions, balancing cost efficiency, skilled talent availability, language capability, and time-zone coverage. Each region is supported by strong local leadership operating within a unified global framework.
Service quality is maintained through shared governance frameworks, performance management systems, and structured oversight. Clients benefit from transparent reporting, clear accountability, and continuous improvement across all operations.
Yes. i-BPO is designed to support complex, regulated, and high-value operations. Our experienced leadership teams and disciplined controls ensure compliance, risk management, and operational stability in sensitive environments.
Engagement begins with a structured consultation to understand your operational goals, complexity, and requirements. From there, we design and implement a tailored operating model aligned with your business objectives and long-term delivery needs. We’d be happy to discuss your requirements – please contact us at info@iCXperience.com.
Coming Soon.
