i-BPO was created to shift the model toward a single, globally accountable partner through the acquisition of proven domestic BPO operators.

Each business within the i-BPO group brings established leadership, operational maturity, and proven delivery capability. These businesses are supported through a unified operating model, common governance standards, and a consistent service philosophy.

i-BPO focuses on tangible outcomes, operational reliability, and long-term client partnerships. Technology is applied only where it enhances quality, delivers deeper insight, and improves productivity - always in support of human-led delivery.

i-BPO operates as the global business process outsourcing platform of iCXperience, providing the scale, governance, and execution capability required by enterprise clients.