About Us

i-BPO Delivers Reliable, Human-Led Services at Scale, Supported by Intelligent Technology Where it Adds Real Value

Meet the Group Leadership Team.

Reuben Singh

Director & CEO

Baneet Kaur

Managing Director

Ken Crabtree

Head of Finance

Katherine Horton

Head of Compliance & Human Resource

Caroline Gough

Head of Service Delivery

Gemma Harding

Head of CallCare

Nancy Parker

Head of We Are Woven

Brad Hunter

Head of IT

Goda Gavenyte

Corporate Relationships Manager

Paul Fletcher

Group Managing Director, CC33 Global

Giovanni Russo

Commercial Director, CC33 Global

Claire Burroughs

Director, Ansacom & The Farm

Parminder Bains

Head of Strategic Initiatives

Our core values.

Agility

Able to move quickly and easily.

Innovation

Successfully implement a new idea.

Collaboration

Working as a team to produce results.

Integrity

Reacting with an honest approach.

Excellence

Empowerment with confidence.

Responsibility

Accountability for making decisions.

Our Story

i-BPO was created to shift the model toward a single, globally accountable partner through the acquisition of proven domestic BPO operators.

Each business within the i-BPO group brings established leadership, operational maturity, and proven delivery capability. These businesses are supported through a unified operating model, common governance standards, and a consistent service philosophy.

i-BPO focuses on tangible outcomes, operational reliability, and long-term client partnerships. Technology is applied only where it enhances quality, delivers deeper insight, and improves productivity - always in support of human-led delivery.

i-BPO operates as the global business process outsourcing platform of iCXperience, providing the scale, governance, and execution capability required by enterprise clients.

Global Scale, Local Strength

i-BPO’s global-local delivery model is designed to achieve scale while maintaining strong local leadership and accountability.

We deliver services across Africa, the Americas, Asia-Pacific, and India, aligning talent, language capability, cost structures, and time-zone coverage to client requirements.

Each geography is led by experienced local leadership teams with deep operational expertise and cultural understanding. Central governance, shared platforms, and consistent standards ensure reliability and visibility across all regions.

The result is global scale with local accountability.
i-BPO’s global-local delivery model is designed to achieve scale while maintaining strong local leadership and accountability.
i-BPO applies sector-specific delivery models supported by shared best practices and governance aligned to industry requirements.

2009

THE YEAR FOUNDATION

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ACTIVE CUSTOMER

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TRUSTED COMPANY

Why i‑BPO

Delivering Accountable Outcomes at Global Scale

Join a globally governed BPO platform built on operational maturity, local accountability, and long-term partnership.

1

IDEA & SOLUTION

Built from proven BPO operations, not theory

2

CONCEPT DESIGN

Global governance with regional responsibility

3

DEVELOPMENT

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4

FINISH

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5

FINISH

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Contact Us

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Trusted over 2600+ company

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How can we Help you.

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Address / Fax

99 Roving St, Big City Pekanbaru

Phone / Fax

+ (123) 234 - 1234

Email / Web

www.awesomesite@.com

Email / Web

awesomesite@.com

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